Refund and Returns Policy | Dog Waste Removal Walla Walla

Refund & Cancellation Policy

Subscription Cancellations

If you cancel 48 hours before your first visit of the billing cycle, we’ll issue a full refund or credit. Once any visit is completed that month, no refunds are issued.

One-Time Removals & Late Cancellations

Please cancel or reschedule at least 24 hours in advance. Same-day cancellations are charged 50%.

Missed Appointments

If we cannot access your yard due to locked gates, aggressive pets, or obstructions, you’ll still be charged in full. We may scoop double on the next visit or try to reschedule if possible.

Refund Policy

No refunds once service is performed. If we miss something, contact us within 24 hours and we’ll make it right or return at no cost.

Refund Processing

All refunds are processed within 7 business days.

Satisfaction Guarantee

If you’re not happy, notify us within 24 hours by email or text, and we’ll make it right.

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A link to set a new password will be sent to your email address.

At Duty To Scoop ("Company," "we," "us," or "our"), we prioritize transparency and customer trust. This Privacy Policy outlines how we collect, store, and use customer information in a secure and responsible manner.

- **Information Collection:** We collect only necessary details such as names, addresses, phone numbers, email addresses, and payment information to facilitate service delivery.
- **Use of Data:** This data is strictly used for service scheduling, customer communication, and secure payment processing.
- **Data Security:** Our systems employ industry-standard security measures. We do not share or sell personal information.
- **Cookies & Tracking:** Our website may use cookies to enhance user experience. By using our site, you accept this practice.
- **Customer Rights:** Customers can request data access or deletion by contacting malachi@dutytoscoop.com.