Privacy Policy

Last Updated: October 2025

Who We Are

Our website address is: https://dutytoscoop.com

Duty To Scoop is a professional dog waste removal and yard sanitization service. We are committed to protecting your privacy and handling your personal data responsibly.

What Personal Data We Collect and Why We Collect It

Information You Provide to Us

When you use our services or visit our website, we may collect the following information:

• Contact Information: Name, email address, phone number, service address
• Billing Information: Billing address, payment details (processed securely through Stripe)
• Service Details: Property information, number of dogs, service preferences, gate codes or access instructions
• Account Information: Username and password if you create an account

We collect this information to:

• Provide our dog waste removal services to you
• Process payments and prevent fraud
• Schedule and manage service appointments
• Communicate with you about your service
• Send service reminders and updates
• Respond to your questions and support requests
• Comply with legal obligations
• Improve our services

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor's IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

When you submit a contact form, quote request, or service inquiry on our website, we collect the information you provide (such as name, email, phone number, and message content). We retain this information for customer service purposes and to respond to your inquiry. We do not use contact form submissions for marketing purposes unless you specifically opt in to receive marketing communications.

Service Verification Photography

Gate and Access Point Photos: As part of our service completion process, we take photographs of your gate, fence, or other access points after each service visit. These photos serve to:

• Verify that gates and access points are properly closed and secured when we leave your property
• Document service completion
• Provide you with visual confirmation of completed service

These gate verification photos are sent directly to you via email or text message and are stored in our service records for quality assurance purposes. These photos are retained for 1 year for record-keeping and customer service purposes.

Before and After Service Photos: We may take before and after photographs of your yard to document the condition of your property and the quality of our work. These photos may be used for:

• Service quality verification
• Training purposes
• Marketing and promotional materials (with your explicit consent only)

Marketing Use and Your Privacy: If we wish to use before and after photos for marketing purposes (such as on our website, social media, or promotional materials), we will:

• Obtain your explicit written consent before any marketing use
• Blur or remove any identifying features including house numbers, street signs, unique landmarks, vehicles, or other elements that could identify your specific property
• Allow you to review and approve photos before any public posting
• Respect your right to withdraw consent at any time, and remove photos upon request

You have the right to opt out of before/after photography entirely, or to limit photo use to internal service verification only. To opt out or request removal of any photos, contact us at the information provided below.

Washington State Privacy Notice: In accordance with Washington state privacy laws, you are hereby notified that photographs of your property will be taken during service visits for the purposes outlined above. By using our services, you consent to this photography for service verification purposes. Marketing use of any photos requires separate, explicit consent as described above.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Our website also uses cookies for:

• Shopping cart functionality (to remember items you've added)
• Website performance and caching
• Analytics to improve our website experience

Analytics

We use Google Analytics and other analytics tools to understand how visitors use our website. These tools collect information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to this site. We use this information to improve our website and services.

Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through Google Analytics with personally identifiable information.

You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on available at: https://tools.google.com/dlpage/gaoptout

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

E-Commerce and Customer Data

What We Collect and Store

While you visit our site, we'll track:

• Services you've viewed: We'll use this to show you services you've recently viewed
• Location, IP address, and browser type: We'll use this for purposes like estimating service availability and taxes
• Service address: We'll ask you to enter this so we can provide service at your location

We'll also use cookies to keep track of cart contents while you're browsing our site.

When you purchase from us, we'll ask you to provide information including your name, service address, billing address, email address, phone number, and payment details. We'll use this information to:

• Send you information about your account and service
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our services
• Schedule and perform services at your property
• Comply with any legal obligations we have, such as calculating taxes
• Improve our service offerings
• Send you service reminders and updates
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email, and phone number, which will be used to manage future service appointments and billing.

How Long We Retain Your Data

We generally store information about you for as long as we need it for the purposes for which we collect and use it, and as long as we are legally required to keep it. Specifically:

• Service and order information: Stored for 7 years for tax and accounting purposes. This includes your name, email address, service address, and billing information.
• Contact form submissions: Retained for 2 years for customer service purposes
• Comments or reviews: Retained indefinitely if you choose to leave them
• Website cookies: Various expiration times as detailed in the Cookies section above
• Account information: Retained for as long as your account is active, and for 1 year after account closure for record-keeping purposes

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Who We Share Your Data With

We share your information only with trusted third-party service providers who help us operate our business and serve you. We do not sell your personal information to anyone.

Payment Processing

We use Stripe to process payments. When you make a payment, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. Stripe processes payment information securely and does not share your payment details with us.

Please see the Stripe Privacy Policy for more details.

Google Services

We use Google for WooCommerce to help manage our online store and services. This may involve sharing certain data with Google, such as product information and order details, to enable features like Google Shopping listings and conversion tracking.

Please see the Google Privacy Policy for more details.

Website Performance and Security

We use LiteSpeed Cache to improve website performance. This site utilizes caching in order to facilitate a faster response time and better user experience. Caching stores a temporary duplicate copy of web pages. All cache files are temporary and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. We may use QUIC.cloud services to process and cache your data temporarily.

Please see the QUIC.cloud Privacy Policy for more details.

Consent Management

This website uses the Privacy Suite for WordPress by Complianz to collect and record browser and device-based consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider.

Please see the Complianz Privacy Statement for more details.

Email Communications

We may use email service providers to send service updates, appointment reminders, and (if you opt in) marketing communications. These providers have access to certain personal information only to perform these services on our behalf and are obligated not to disclose or use it for any other purpose.

Other Service Providers

We may share information with:

• Web hosting providers
• Customer service and communication tools
• Analytics providers
• Legal and compliance advisors when required by law

Who on Our Team Has Access

Members of our team have access to the information you provide us. For example, both Administrators and Service Managers can access:

• Service information like what was purchased, when it was scheduled, and where service should be provided
• Customer information like your name, email address, phone number, and service/billing address

Our team members have access to this information to help fulfill services, process payments, manage schedules, and support you.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments or made a purchase, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes (such as tax records).

Specifically, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct any inaccurate or incomplete data
• Deletion: Request that we delete your personal data (subject to legal retention requirements)
• Restriction: Request that we restrict the processing of your personal data
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to our processing of your personal data
• Withdraw consent: Withdraw your consent to marketing communications at any time

To exercise any of these rights, please contact us using the information provided in the Contact Information section below.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Your data may be transferred to and stored on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there.

We ensure that any international data transfers comply with applicable data protection laws and that your data receives adequate protection through appropriate safeguards such as standard contractual clauses or other legally approved mechanisms.

How We Protect Your Data

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it, including:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
• Secure payment processing: All payment information is processed through Stripe's secure, PCI-compliant payment gateway. We do not store complete credit card information on our servers
• Access controls: Access to personal data is limited to authorized personnel who need it to perform their job functions
• Regular security updates: We keep our website software, plugins, and security measures up to date
• Data backups: We maintain regular backups of data to prevent data loss
• Staff training: Our team is trained on data protection and privacy best practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but we do our best to protect your data.

Data Breach Procedures

In the event of a data breach that affects your personal information, we have procedures in place to:

• Immediately investigate and contain the breach
• Assess the risk to affected individuals
• Notify affected customers within 72 hours if required by law
• Report the breach to relevant authorities as required
• Take steps to prevent future breaches

If you discover any security vulnerabilities or potential data breaches, please report them immediately to our contact information below.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of your personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top.

We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

Contact Information

Consent

By using our website and services, you consent to this privacy policy and agree to its terms.

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